Legal
SmartFlow Refund and Cancellation Policy
Last updated: September 2026
1. Setup (one-time payment)
The setup fee (from €150 depending on the plan) covers work delivered by the SmartFlow team. Once setup has started, this amount is non-refundable, as it is custom work already performed.
2. Maintenance and first free month
During the launch offer, the first month of maintenance is free. Maintenance is billed monthly through Stripe and keeps the service active. You can cancel at any time without penalty. Cancelling stops future charges but does not refund periods already paid.
3. Cancellation
You can cancel maintenance at any time through the Stripe customer portal or by contacting contacto@smartflow-pt.com. The service stays active until the end of the period already paid, after which it is deactivated.
4. Websites (one-time payment)
The high-converting website is a one-time payment. If work has not yet started, it is fully refundable. Once setup has started, rule 1 applies.
5. Refund requests
To request a refund, write to contacto@smartflow-pt.com with the reason for your request. We review every case and reply within 5 business days.
6. Contact
For questions about refunds or cancellation: contacto@smartflow-pt.com · +351 935 786 498 · WhatsApp.